2009 Senior Center Survey Result Highlights

1950 surveys were distributed via an insert in the November 2009 Senior Center Times. (Additional surveys were available online and at the front desk.) 308 surveys were returned for a 16% response rate.

The survey questions were intended to measure outcomes of Senior Center membership, specifically mission objectives: enriching, involving, and empowering seniors in the community. Other questions were intended to measure program participation, customer service, and communication.

A glimpse at the respondents: Most respondents are members of the Senior Center.

69% of respondents are women and 29% men.

44% of respondents are between 70 and 80 years old.

38% of respondents are married, 34% widowed, 16% divorced, and 9% single.

The largest percentage held a college degree, followed by a post graduate degree, and those with some college.

The length membership was largest at 6-10 years.

* Program Participation: At least half of the respondents visit the Center at least once a week.
* The top program attendance goes to TRAVEL! 43% of respondents said they participate in travel.
* The biggest difference from last year is that there is more than twice as much participation in programs in general.
* The majority of respondents agreed that “it was easy to sign up for programs” that “I will renew my membership” and that “I would recommend membership to a friend”.
* Many respondents agreed that because of the Senior Center… “my physical health has improved” that “I have an outlet to give back to the community” that “my mind is active and sharp” that “I feel I have a network of friends at the Center” and that “I have learned new skills”.

* With regards to customer service, the majority responded that professionalism is excellent/good, that the volunteers and staff are friendly and welcoming, that they are willing and able to help, that they are efficient and knowledgeable, and that there is prompt follow-up on emails and phone calls.
* Some respondents commented that the front desk volunteers could be more welcoming when people come in the front door and that staff could be more involved with the members.

* With regards to communication, the majority of respondents answered that the Senior Center Times is an effective means of communication. Most respondents did not have an opinion about the Suggestion Box, Senior Council, and Town Hall meetings.

We appreciate your feedback and we listen to you! We hear you loud and clear and we are putting your constructive criticism into action! We are always looking to improve how well we meet our mission. Thank you!